Cookie and Privacy Policy

Cobis srl (we, us, our) is committed to respecting the privacy of every individual who visits our websites www.cobis.com and extranet.cobis.net. This privacy and cookies policy (together with our terms and conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please take a moment to review this policy in detail to understand our views and practices regarding your personal data and how we will treat it. By visiting our Site you are accepting and consenting to the practices described in this policy.

When do we collect personal information ?

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you subscribe to our service, complete surveys that we use for quality purposes (although you do not have to respond to them), search for a product, participate in discussion boards (including when you submit and post a comment to such discussion boards) or other interactive or social media functions on our Site, or report a problem with our Site.

The information you give us may include your name, address, e-mail address and phone number. If you contact us for any reason, we may keep a record of that correspondence.

Information we collect about you. With regard to each of your visits to our Site we may automatically collect the following information for system administration :

• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, and your login information, browser type and version, time zone setting, browser plug in types and versions, operating system and platform;
• information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time), products you viewed or searched for, pages you accessed, page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number;

What do we do with the information ?

We use information held about you in the following ways :

Information you give to us. We will use this information:

• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
• to provide you with information about other goods and services that we offer that are similar to those that you have already purchased or enquired about, where you have consented to being contacted for such purposes;
• to provide you, or permit selected third parties to provide you, with information about goods or services that you request from us.
• to notify you about changes to our service;
• to respond to your questions, comments or other communications;
• to e-mail you with updates and news, where you have consented to receive the same;
• to improve our Site to ensure that content is presented in the most effective manner for you and your computer.

Information we collect about you. We will use this information:

• to administer our Site and for internal operations, including troubleshooting, data analysis (including traffic data analysis), testing, and research, statistical and survey purposes;
• to improve our Site to ensure that content is presented in the most effective manner for you and your computer;
• as part of our efforts to keep our Site safe and secure;
• to make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them.

Holding your personal information

The personal information that we hold about you will not be kept longer than permitted by law and will only be kept for as long as necessary to provide you with any requested products, services or information or for any other purpose set out under the heading “What do we do with the information” above. We will take reasonable steps to destroy personal information we hold if it is no longer needed for the applicable purpose set out under the heading “What do we do with the information” above.

How do we use "cookies" ?

Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

The cookies we use are strictly necessary/analytical/functionality/targeting cookies required for the operation of our Site.

Analytical cookies allow us to recognise and count the number of visitors, and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies are used to recognise you when you return to our Site. Enventually they enable us to personalise our content for you and remember your preferences (for example your choice of language or region is applicable).

Targeting cookies record your visit to our Site, the individual pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Please note that third parties may also use cookies, over which we have no control.  These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

You may also wish to visit http://www.allaboutcookies.org where you can find comprehensive information on cookie management and blocking for a wide variety of browsers.

Except for essential cookies, all cookies will expire after 1 year.

Disclosure of your information

We may share your information with selected third parties including:

• Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
• Analytics and search engine providers that assist us in the improvement and optimisation of our Site.

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Cobis substantially all of its assets are acquired by a third party, in which case personal data held by us about our customers will be one of the assets transferred.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, in order to enforce or apply our terms of use, or other agreements, or to protect the rights, property, or safety of Cobis, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where is your personal data stored ?

The data that we collect from you may be transferred to, and stored at, a destination in Europe. It may also be processed by staff operating inside Europe who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details or the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

What do we do to safeguard personal information ?

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy and cookies policy.

All information you provide to us is stored on our secure servers.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

What about links to other sites ?

Our Site contain links to and from the websites of our partner networks, affiliates and other third parties.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or activate your browser set up accordingly.  You can also exercise the right at any time by contacting us at [email protected].

You also have the right to have any inaccuracies in your personal data corrected.

You have the right to ask us not to process your personal data for any of the purposes set out above under the heading “What do we do with the information”. You can exercise your right to prevent such processing at any time by contacting us at [email protected]. We may still have to carry out such processing even if you have objected if, for example, it is necessary for the performance of a contract you have with us. We will only continue to process your personal data for a purpose you have objected to if there is a lawful ground upon which we can carry out such processing. We will inform you if we will continue to carry out any processing that you have objected to and will tell you the reasons why we must continue such processing.

Access to your information

The Data Protection Legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Legislation. Your access request is free of charge, but if further copies are requested, this may be subject to a fee of EUR 2.00 per every started page up until max. EUR 40.00 to meet our costs in providing you with details of the information we hold about you.

Updates

Any changes we may make to this privacy and cookies policy will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this Cookie and Privacy Policy.

This Cookie and Privacy Policy was last updated in May 2018.

Contact

Questions, comments and requests regarding this Cookie and Privacy Policy are welcomed and should be addressed to [email protected].